Mandla Money
Back to Home

Support

Frequently Asked Questions

Everything you need to know about using Mandla Money - from setup to cross-border transfers.

You use Mandla Money through WhatsApp, SMS, or USSD. This means you can:

  • Send money like a message
  • Receive funds instantly to your phone number
  • Use financial services without downloading an app

Your phone number becomes your wallet.

Simply send a message saying "Hi" on WhatsApp to:

+27 60 930 5221

Or open the customer app at customer.mandlamoney.com.

Follow the prompts to create your wallet in minutes.

Yes. Mandla Money is a fully licensed financial services provider (FSP 55523), Crypto Asset Service Provider (CASP), and FIC-registered entity (76060). We follow strict regulatory and security standards.

Funds are held in secure systems, and stablecoins are backed by underlying reserves, ensuring transparency and reliability.

  • Receiving money is free
  • Sending to another Mandla wallet is free
  • Swapping between currencies carries a small fee, shown before you confirm

There are no hidden charges or high remittance fees.

You can move money out of your Mandla wallet in a few ways:

  • Send to any wallet address: withdraw your balance to your own wallet or exchange account
  • Cash out at a partner agent: turn your balance into cash through our cash-out network, available in 170+ countries

Bank transfer (EFT) withdrawals are coming soon.

No.

  • WhatsApp works on low-cost social data bundles
  • SMS and USSD work without internet

Mandla Money is designed to work on any phone, in any environment.

Yes, depending on how you use the service.

  • You can start with just your phone number for small amounts
  • For larger transfers, a quick ID verification is required by law

This keeps the platform safe while remaining easy to access.

Transactions are faster than a bank transfer — usually completed in under 15 seconds.

Yes. You can send money to any phone number.

The recipient will receive a message with simple instructions to access their funds. They don't need to download an app or sign up beforehand.

Yes. Mandla Money is built for cross-border transfers, allowing you to send money across Africa and globally, quickly and affordably.

Your Mandla wallet holds several currencies at the same time:

Digital dollars:

  • USDC (issued by Circle)
  • USDT (issued by Tether)
  • RLUSD (issued by Ripple)

Network assets:

  • XLM (Stellar)
  • XRP (XRP Ledger)

Local currency:

  • ZARU (digital South African Rand)
  • ZAR (South African Rand)

You can swap between supported currencies in the app, and cash in or cash out where you are. We're expanding coverage across more currencies and corridors.

Everything you need to move money:

  • Hold balances in multiple currencies at once
  • Send to any Mandla phone number or Mandla ID
  • Deposit and withdraw on supported networks
  • Swap one currency for another
  • Cash in and cash out
  • Save the recipients you pay most often

Yes. Use Swap in the app to convert between supported currencies — for example XRP to ZARU, or USDC to ZAR. You see the rate and fee before you confirm, and the swap settles in seconds.

Cash In and Cash Out move you between physical cash and your digital balance:

  • Cash In: pay cash at a partner agent location and receive digital dollars in your wallet
  • Cash Out: convert your balance and collect cash at a partner agent location

You can find nearby agent locations and follow the status of each transaction in the app.

Yes. You can send to any phone number, even if the recipient doesn't have Mandla Money yet.

They get a message inviting them to claim the money. If it hasn't been claimed after a few days we send a reminder, and if it's still unclaimed it is automatically refunded to you.

Yes. Mandla for Business adds bulk payouts on top of the wallet:

  • Payee groups with CSV import
  • Bulk pay runs with a result for every recipient
  • Pending claims you can remind or refund
  • Team roles and permissions

Open the business app or talk to our team to get set up.

Mandla Money:

  • Works on any network (Vodacom, MTN, Telkom, etc.)
  • Does not require an app download
  • Holds digital dollars, rands and digital assets in one wallet
  • Lets you swap between currencies and cash in or out
  • Works across borders by default

Mandla Money is growing into a full financial platform, including:

  • Peer-to-peer payments
  • Cross-border remittances
  • Airtime and bill payments
  • Savings in stable currencies
  • Merchant payments

Stablecoins are digital currencies designed to maintain a stable value by being pegged to real-world currencies like the US Dollar, Euro, or South African Rand.

For example, 1 USDC is designed to be equal to 1 US Dollar.

Unlike cryptocurrencies like Bitcoin or Ethereum, which can go up and down in price, stablecoins are designed to stay stable.

  • Crypto = price changes a lot
  • Stablecoins = stays close to real-world currency

That makes stablecoins better for everyday use.

Stablecoins allow you to:

  • Send money across borders instantly
  • Avoid high remittance fees
  • Store value in stronger global currencies

Stablecoins are built on proven financial and blockchain infrastructure and are typically backed 1:1 by real-world reserves like cash or government bonds.

Mandla Money only supports stablecoins that prioritise transparency, strong reserves, and trusted issuers.

Stablecoins are issued by financial institutions and fintech companies that manage reserves and ensure stability. Examples include:

  • Circle (USDC, EURC)
  • Tether (USDT)
  • Ripple (RLUSD)
  • StraitsX (XSGD)

In South Africa:

  • ZARP (issued by ZARP)
  • ZARU (issued by Zar Labs)

If you need help, you can reach us anytime: