Mandla Money
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Frequently Asked Questions

Everything you need to know about using Mandla Money - from setup to cross-border transfers.

You use Mandla Money through WhatsApp, SMS, or USSD. This means you can:

  • Send money like a message
  • Receive funds instantly to your phone number
  • Use financial services without downloading an app

Your phone number becomes your wallet.

Simply send a message saying "Hi" on WhatsApp to:

+27 60 041 0476

Follow the prompts to create your wallet in minutes.

Yes. Mandla Money is a fully licensed financial services provider (FSP 55523) and follows strict regulatory and security standards.

Funds are held in secure systems, and stablecoins are backed by underlying reserves, ensuring transparency and reliability.

  • Receiving money is free
  • Sending money costs a small fee (typically just a few cents, depending on the transaction)

There are no hidden charges or high remittance fees.

You can cash out your money in multiple ways:

  • Bank transfer (EFT): Send money directly to your bank account
  • Cash voucher: Withdraw cash through supported partners

This gives you flexibility to move between digital and physical money easily.

No.

  • WhatsApp works on low-cost social data bundles
  • SMS and USSD work without internet

Mandla Money is designed to work on any phone, in any environment.

Yes, depending on how you use the service.

  • You can start with just your phone number for small amounts
  • For larger transfers, a quick ID verification is required by law

This keeps the platform safe while remaining easy to access.

Transactions are faster than a bank transfer — usually completed in under 15 seconds.

Yes. You can send money to any phone number.

The recipient will receive a message with simple instructions to access their funds. They don't need to download an app or sign up beforehand.

Yes. Mandla Money is built for cross-border transfers, allowing you to send money across Africa and globally, quickly and affordably.

Mandla Money supports both global and local stable currencies:

Global stablecoins:

  • USDC (US Dollar)
  • USDT (US Dollar)
  • RLUSD (US Dollar)
  • EURC (Euro, issued by Circle)
  • XSGD (Singapore Dollar, issued by StraitsX)

Local stablecoins:

  • South African Rand (ZARP, ZARU)

These currencies are designed to maintain stable value, making them reliable for payments and savings.

Mandla Money:

  • Works on any network (Vodacom, MTN, Telkom, etc.)
  • Does not require an app download
  • Supports global currencies like USD, EUR, and SGD
  • Works across borders by default

Mandla Money is growing into a full financial platform, including:

  • Peer-to-peer payments
  • Cross-border remittances
  • Airtime and bill payments
  • Savings in stable currencies
  • Merchant payments

Stablecoins are digital currencies designed to maintain a stable value by being pegged to real-world currencies like the US Dollar, Euro, or South African Rand.

For example, 1 USDC is designed to be equal to 1 US Dollar.

Unlike cryptocurrencies like Bitcoin or Ethereum, which can go up and down in price, stablecoins are designed to stay stable.

  • Crypto = price changes a lot
  • Stablecoins = stays close to real-world currency

That makes stablecoins better for everyday use.

Stablecoins allow you to:

  • Send money across borders instantly
  • Avoid high remittance fees
  • Store value in stronger global currencies

Stablecoins are built on proven financial and blockchain infrastructure and are typically backed 1:1 by real-world reserves like cash or government bonds.

Mandla Money only supports stablecoins that prioritise transparency, strong reserves, and trusted issuers.

Stablecoins are issued by financial institutions and fintech companies that manage reserves and ensure stability. Examples include:

  • Circle (USDC, EURC)
  • Tether (USDT)
  • Ripple (RLUSD)
  • StraitsX (XSGD)

In South Africa:

  • ZARP (issued by ZARP)
  • ZARU (issued by Zar Labs)

If you need help, you can reach us anytime: